April 2010

Hospital Radio Basingstoke finally has access to the internet at its studios at Basingstoke and North Hampshire Hospital after an 18 month wait for BT to install an external phone line.

Although the original order was placed in September 2008, a series of blunders by BT saw them take 9 orders over the course of 17 months to install the line and it took the intervention of BBC Television's The One Show to kick start them into finally getting it done. They did agree to waive the £2000 installation cost by way of recompense.

Programme Controller Neil Ogden said "BT totally messed us around for 17 months with just about everything that could go wrong going wrong, apparently because BT's computer system can't cope with the fact that we are in a "temporary" building on the hospital site but not directly anything to do with the hospital (or that's what they claimed).  Now we're connected though, it opens up numerous possibilities of how it can be used from simple programme preparation to enabling remote access to the computer network to fix problems and do various tasks from offsite."

Listeners can request a song via the station's website and now those requests are emailed direct to the studio instead of having to be forwarded by phone or printed out from elsewhere. Thanks to the technology of Skype, there's even the possibility of live shows from anywhere there is an internet connection."

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